Privacy Policy

Last updated: 13/09/2025

Dolce Vows ("we", "our", "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services.

1. Data Controller

The data controller responsible for your personal data is:

Dolce Vows
Kennington, London
Email: info@dolcevows.com

2. Personal Data We Collect

We may collect the following types of personal data:

Name

Email address

Phone number

Wedding date and/or location (if you provide this)

Details you include in any contact or enquiry form

Payment details (only if you book services – processed securely)

Website usage information, such as IP address, browser type, and cookies (if analytics or tracking tools are used)

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries and provide quotes
• To deliver wedding planning services you have booked
• To send updates or marketing emails (only if you have opted in)
• To improve our website and services through analytics
• To comply with legal obligations (e.g. accounting and tax requirements)

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following legal grounds:

Consent – where you have given us permission (e.g. subscribing to a newsletter)

Contract – where processing is necessary to perform our contract with you

Legitimate Interests – where it is necessary for our business interests (e.g. responding to an enquiry) and does not override your rights

Legal Obligation – where processing is required to meet legal or regulatory requirements

5. Sharing Your Data

We do not sell your personal data.
We may share it only when necessary:

With suppliers and partners involved in your wedding planning (e.g. venue, caterer, florist)

With service providers who support our business operations (e.g. secure payment processors)
All third parties are required to keep your information secure and only use it in accordance with the law.

6. Data Retention

We keep your data only for as long as necessary:

Enquiry data: up to 12 months

Client data: up to 6 years (to comply with accounting and legal requirements)

Marketing data: until you unsubscribe or withdraw consent

7. Cookies and Tracking

Our website may use cookies to improve your browsing experience and analyse website traffic.
You can control cookies through your browser settings.

8. How We Protect Your Data

We take appropriate security measures to prevent unauthorised access, loss, or misuse of your data. Access to personal data is restricted to authorised individuals only.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of your data if it is inaccurate
• Request erasure of your data in certain circumstances
• Object to or restrict processing of your data
• Withdraw consent at any time (for consent-based processing)
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us at: info@dolcevows.com

10. Changes to This Privacy Policy

We may update this policy from time to time. Please check back periodically to stay informed.